Refund Policy

Since payment happens before your order is prepared, here's exactly when a refund applies and how it works.

When a refund applies

• You paid for an item that turned out to be unavailable and your order could not be fulfilled as ordered.
• You received the wrong item due to an error on our part.
• An item was significantly different from what was described or clearly not prepared properly.
• A technical issue on the website caused you to be charged incorrectly (for example, a duplicate charge for the same order).

When a refund does not apply

• Simple change of mind after your order has already been confirmed and started preparation.
• Delays in pickup or dine-in service that aren't due to an error on our part.
• Taste preference, as long as the item matches what was ordered and described.

How to request a refund

Contact us as soon as possible, ideally the same day, with your order number and a brief description of the issue. We'll review it and let you know the outcome.

How refunds are processed

Approved refunds are sent back to the same bank or e-wallet account the original payment came from, using the same reference details you provided at checkout. Please allow a few business days for this to reflect on your end, since it depends on your bank's own processing time, not just ours.